Accessing the new management tools as an existing hosting customer Existing customers with an eligible hosting service can use the new management experience and the AI Engineer made available for that product. You do…

Activating free SSL and resolving HTTPS warnings Our Web Hosting product includes free SSL, allowing supported domains to use HTTPS once the certificate requirements are satisfied. HTTPS encrypts the…

Adding supported Apache and nginx directives in Plesk Use the supported Plesk fields for domain-specific Apache or nginx directives so configuration remains attached to the managed domain. Direct edits to…

Assign one billing owner to each recurring hosting service Assign one authoritative billing record to each recurring hosting service and document which processes may invoice, collect payment and renew the…

Build a hosting customer onboarding checklist Hosting onboarding is complete when the customer can access the right service, understand their next steps and reach support. An automated welcome email…

Building a Web Hosting website with SitePad SitePad is a visual website-building option advertised with our Web Hosting offering. Where it is enabled for your service, it provides a way to create…

Changing a Plesk website document root safely The document root identifies the directory a domain serves publicly. Changing it is useful when an application keeps its public entry point in a…

Changing a SiteWorx user password A SiteWorx user password controls access to that panel user. It is separate from an individual email mailbox password and may also affect linked access…

Changing or recovering your cPanel password Your cPanel password controls access to the hosting account and may also be used by its main file-transfer account. It is separate from individual email…

Changing PHP versions, extensions and application limits Our Web Hosting environment provides PHP management tools where they are enabled for your account. Depending on the server configuration, you may be…

Changing the display language for a SiteWorx user SiteWorx can store a preferred interface language for each panel user. This changes management labels and messages where translations exist; it does not…

Changing the language of your Plesk interface Your Plesk interface language controls the labels and messages you see in the panel. It does not translate your website, change WordPress content or…

Changing the language used by cPanel Change the panel language when you want its labels and navigation in a supported language. This affects your management interface; it does not translate…

Changing your cPanel interface theme and finding familiar tools A cPanel theme changes how management tools are presented. It does not change your public website theme, WordPress design or hosting plan. Theme choices…

Changing your Plesk customer-account password Change your Plesk account password when it has been shared, reused or exposed, or as part of an access handover. This changes the panel account…

Checking and enabling website compression in cPanel Compression reduces the bytes transferred for text resources such as HTML, CSS and JavaScript. A website may already receive gzip or Brotli compression…

Checking hosting prices, billing cycles and renewal charges Check the live product page and your selected order for current prices. Our Web Hosting and NabWP pages offer different packages and billing options,…

Checking whether a website outage affects everyone or one connection A website can fail for one visitor, one network or everyone. Establish the scope before changing hosting or DNS settings. A single failed monitoring…

Choosing Apache, nginx or nginx with Apache in DirectAdmin Choose a DirectAdmin web-server stack according to application compatibility, operational experience and measured workload. Apache, nginx and nginx in…

Choosing between Web Hosting and NabWP Managed WordPress Choose Nabtech Web Hosting when you need a general hosting account for websites, email and compatible applications, with an Account Manager and the…

Choosing Linux or Windows hosting for your application Choose the hosting operating system according to the application's requirements. The operating system on your own laptop does not determine the server…

Choosing the correct AI Engineer for your hosting service We offer two hosting products with management workspaces designed for different needs. Nabtech Web Hosting uses the Account Manager and its Hosting AI…

Choosing the right Web Hosting plan Choose your Web Hosting package by matching the applications, websites and email you need to the account's capacity. Always check the current order…

Close a hosting service without losing required records Close a hosting service through a recorded offboarding process that addresses data, access, billing and provider resources. A customer asking to cancel…

Comparing storage, users and application limits before an upgrade Compare limits using the actual unit and scope of each service. A mailbox allowance, shared organisation pool, website disk quota and application-user…

Configuring website log rotation in Plesk Log rotation limits how much local storage old website logs consume while preserving a useful investigation window. Set retention according to traffic…

Connecting a computer to cPanel Web Disk A WebDAV client can connect to cPanel Web Disk so remote files appear in a desktop file-management workflow. Use the account-specific secure connection…

Connecting a Windows-hosted application to MySQL or an available SQL Server database A database connection has four independent parts: a supported database engine, its server address, an authorised database user and an application…

Connecting an externally registered domain to Nabtech Web Hosting You can use a domain registered with another company for a website hosted with us. Domain registration and website hosting are separate services, so…

Continuing or ending your 7-day hosting trial To keep the website you created during a trial, continue the existing service by paying its associated hosting invoice. Open that service in your client…

Coordinating a support issue across hosting, DNS and email providers When an issue crosses hosting, DNS, filtering and email providers, send each team the evidence for its part of the path. A clear handoff reduces…

Correcting file permissions without using 777 File permissions determine which operating-system identities can read, write or execute a file. Correct a specific permission problem using the…

Creating a business mailbox and connecting your email apps Where email hosting is included and enabled for your Web Hosting account, you can create a professional address using your own domain, such as…

Creating a downloadable file archive without exposing secrets Compressing selected files makes a convenient transfer package, but the archive inherits the sensitivity of everything it contains. A backup saved under…

Creating a file or folder in SiteWorx File Manager Use SiteWorx File Manager to create a small text file or organise website folders. The selected domain and current path determine where the new item is…

Creating a limited additional Plesk user Create a separate Plesk user for a colleague or contractor instead of sharing the subscription-owner password. The user role and subscription scope…

Creating a restricted cPanel Web Disk account Web Disk provides WebDAV access to server files. An additional Web Disk user can manage a limited directory without receiving the main cPanel login, and…

Creating a restricted DirectAdmin login key A DirectAdmin login key is a separate credential that can be restricted for an integration or a temporary support task. Use one key per purpose so…

Creating and assigning DirectAdmin user packages A DirectAdmin user package provides a repeatable starting point for customer limits and features. It helps prevent accidental over-allocation and…

Creating and monitoring cron jobs and scheduled tasks Cron jobs run approved account commands on a schedule. They are useful for application maintenance, regular imports, notifications and other tasks that…

Creating files and directories in Plesk File Manager Create a directory to organize site content or a file for a specific application task. File Manager operates on the selected subscription filesystem, so…

Creating files and folders in cPanel File Manager Create a folder to organise website assets or a file for a specific application task. An empty file or directory is only a filesystem object; it does…

Creating Web Hosting backups and planning a restore Backup options depend on the Web Hosting package, the enabled tools and the backup arrangements for its server. Our Account Manager can expose supported…

Customizing the DirectAdmin Evolution interface Evolution includes supported branding controls for logos, colours, layouts and navigation. Use those controls to keep customizations manageable through…

Define acceptance checks for a completed website migration Agree migration acceptance checks before moving a customer website. A successful copy operation is one milestone; acceptance should establish that the…

Define support responsibilities between a reseller and provider Define the responsibilities of your hosting reseller business, upstream provider and customer before selling the service. Clear ownership shortens…

Diagnosing a ModSecurity false positive in Plesk A legitimate website request can occasionally match a web application firewall rule. Confirm a false positive using the request context and ModSecurity…

Diagnosing DirectAdmin license and update failures DirectAdmin licensing and software updates are related but separate checks. Diagnose the exact license or update error before replacing credentials,…

Diagnosing Dovecot login errors on DirectAdmin A mailbox login failure can come from credentials, TLS, network filtering, suspension or the Dovecot service itself. Compare one controlled login with…

Diagnosing website errors with the Plesk log browser Plesk Log Browser combines relevant domain log events so you can connect a customer-visible error with a specific request. Use it to narrow the cause…

Diagnosing website problems with error logs and account information Our Account Manager can bring useful troubleshooting information for supported Web Hosting accounts into the same workspace you use for management.…

Editing a text file in cPanel File Manager File Manager can make a focused change to a website text or configuration file. Saving writes directly to the hosting account, so a small typo in PHP,…

Editing a website file safely in Plesk Plesk File Manager can make a small, controlled edit to a website file. Use a text or code editor for source files and configuration. A visual HTML…

Editing a website file safely in SiteWorx File Manager The SiteWorx file editor can make a small text change directly on the server. Because saving can affect the live site immediately, keep an original copy…

Extracting a website archive safely in cPanel Extracting a website archive expands its files into a server directory. Preview the archive’s structure and use an empty staging folder first so nested…

Extracting an archive in SiteWorx Tiny File Manager Tiny File Manager can extract supported ZIP archives for a SiteWorx domain. Extract into a controlled directory first so an unexpected archive layout…

Finding and editing .htaccess in cPanel The .htaccess file can control redirects, access restrictions and application rewrite rules on compatible hosting. Its leading dot makes it hidden in…

Finding hidden configuration files in cPanel File Manager Files whose names begin with a dot are hidden by some directory views. They commonly hold rewrite rules, environment settings or access configuration,…

Finding the control panel and management tools for your hosting service Your client area is the starting point for managing a service. Eligible Web Hosting services provide Account Manager tools and may also offer direct…

Finding the current Account Preferences controls in cPanel Current cPanel versions group several account settings in Account Preferences. Use this page to review contact, notification, privacy and language…

Fixing a Plesk Windows website permission problem A Windows website permission error should be corrected for the actual application identity and required path. Granting Everyone full control or enabling…

Following an AI Engineer investigation from diagnosis to verification Our AI Engineers are designed to work through a technical task in stages. A typical workflow is to understand the request, inspect the available…

Following SiteWorx web-server logs during a reproducible error Use the web-server log viewer while reproducing a specific error to connect the browser symptom with the server’s evidence. Record the exact URL and…

Getting started with Nabtech Web Hosting Nabtech Web Hosting is our general hosting service for websites and compatible web applications. It gives you a hosting account with the tools needed to…

Getting your first website online with Windows hosting and Plesk Use this guide when your Nabtech service specifies Windows hosting with Plesk. Your computer can run Windows, macOS or Linux; the server platform…

Giving a colleague limited cPanel access with Manage Team Manage Team can give colleagues their own cPanel identities with selected roles and services when the feature is licensed and enabled. It is useful for…

Hosting multiple websites and addon domains on one account You can host multiple websites on a Web Hosting package that includes the required domain and website allowance. The number you can add is determined by…

Improving website performance with LiteSpeed, NVMe and account optimisation Our Web Hosting offering uses technologies such as LiteSpeed, NVMe storage and CloudLinux to provide a strong foundation for website performance and…

Installing and maintaining website applications with Softaculous Our Web Hosting offering includes access to application installation tools such as Softaculous where enabled for the service. These tools simplify…

Installing current Plesk on a supported Linux server Install the current supported Plesk release on a clean server when you need a hosting control panel for websites, mail and related services. This guide…

Installing DirectAdmin on a supported Linux server DirectAdmin provides hosting administration through its administrator, reseller and user levels. A current installation should use a supported Linux…

Investigate a hosting invoice dispute with a clear record Investigate a disputed hosting invoice by tracing the agreed service, billing period and settlement history. A clear record helps you correct an error…

Investigating a blocked IP in Plesk Fail2Ban Fail2Ban can temporarily block an IP after repeated matching failures in service logs. Investigate the reason before unbanning it, because a mail client…

Investigating DirectAdmin disk-usage differences DirectAdmin totals, filesystem usage and an individual directory size can differ because they measure different things at different times. Diagnose the…

Keep a useful timeline during a hosting incident Keep one incident timeline that separates observations, decisions and actions. The record supports recovery while work is in progress and makes the…

Keeping external business email while hosting your website with Nabtech Your website can be hosted with us while your domain's email remains with an external mail provider. Website traffic and email delivery use different…

Launch your institution’s website and email after domain approval Approval of your institutional domain is an important milestone, but it is not the entire website launch. We help you connect the registered name to the…

Logging in to DirectAdmin securely DirectAdmin is the hosting control panel for services that use that platform. Its login is separate from the Nabtech account login, and the controls…

Logging in to Plesk securely Use Plesk to manage the websites and services included in a Plesk hosting subscription. The Plesk account is distinct from the Nabtech client-area…

Maintain a licence and integration inventory for a hosting business Maintain a licence and integration inventory so your team knows what each installation depends on, who manages it and what must be checked before an…

Manage test accounts and credentials for billing integrations Give each billing integration a controlled test environment and credentials appropriate to its purpose. A copied production database can contain working…

Managing databases, users and application connections Our Web Hosting management tools support database administration for the database services enabled on your account. Typical tasks include creating a…

Managing hosting cancellations, refund requests and trial decisions A free trial, cancellation and refund are different processes. The 7-day trial lets you assess an eligible service before continuing with paid hosting.…

Managing privacy and analytics choices for your Nabtech account and website Review account privacy choices separately from analytics installed on your own website. A setting for the Nabtech service does not automatically change…

Managing your Web Hosting service in the Account Manager Our built-in Account Manager brings the everyday controls for your Web Hosting service into your client area. Depending on the tools enabled for your…

Map each hosting plan to its actual technical delivery Maintain a delivery record for every hosting plan so the website description, billing product and provider package agree. This record makes launches,…

Migrating a subscription with Plesk Migrator Plesk Migrator transfers supported hosting accounts into a destination Plesk server and performs checks on the result. Migration is a coordinated change…

Monitor prepaid supplier balances before automated orders fail Monitor prepaid supplier balances as part of service delivery. A customer can successfully pay your invoice while the upstream order fails because your…

Moving a live website with minimal disruption A careful migration separates preparation, testing and the final change that sends visitors to the new hosting. Begin by identifying everything the…

Moving a website onto Nabtech Cloud Hosting Our Cloud Hosting provides a hosting account with the tools and resource allocation shown in your plan. Start by checking those values and your…

Opening your AI Engineer and starting the first session You open the appropriate AI Engineer from your client area after selecting the service you want to work on. Always check the service name and website…

Plan customer communication for hosting maintenance A useful maintenance notice tells affected customers what will change, when it will happen and what they need to do. Prepare the notice from the…

Prepare a hosting reseller launch checklist Launch a hosting reseller offer only after one complete customer journey works: order, payment, provisioning, access, support and renewal. This…

Prepare a useful escalation to your upstream hosting provider A useful provider escalation states the affected resource, observed failure, impact and exact help needed. Send a compact evidence record so the…

Preparing a hosting capacity brief for an online store Prepare a capacity brief before choosing or upgrading hosting for an online store. Product count and monthly visits alone do not describe how much work…

Preparing for your free website migration to Nabtech We advertise free migration assistance for Web Hosting and NabWP. The first step is to tell us what you want to move so we can check the source…

Preparing Node.js, Python, Ruby and custom applications for Web Hosting Application support depends on the runtime, versions and deployment tools enabled for your particular Web Hosting service. A package with suitable…

Preventing overlapping scheduled jobs on hosting Overlapping scheduled jobs can compete for resources or process the same work twice when one run lasts longer than the interval. Use the application’s…

Protecting a staging directory with a password in Plesk Password-protected directories add an HTTP authentication prompt before visitors can read a selected website path. They are useful for a staging area or…

Protecting credentials and customer information during AI assistance Give our AI Engineer enough information to understand your request while limiting unnecessary sensitive data. Useful context includes the affected…

Protecting your Web Hosting website and responding to a compromise Our Web Hosting environment combines hosting-level protections with account tools that help you manage your own website's security. Depending on the…

Publishing an ASP.NET application to eligible Windows hosting Before publishing, establish whether your application uses ASP.NET Framework or ASP.NET Core. These are different deployment targets. A Windows hosting…

Reading the AI Engineer activity feed and confirming a successful result The activity feed shows the work our AI Engineer is attempting during your session. You may see progress messages, diagnostic actions, tool output,…

Reconcile hosting orders invoices payments and provisioned services Reconcile hosting by connecting four records: the customer's order, the invoice, the payment and the delivered provider resource. Matching only invoice…

Record and review changes to customer hosting services Use a concise change record when modifying a customer service in a way that affects availability, data, access or billing. The record should make the…

Recovering a recently deleted file from cPanel File Manager Trash cPanel File Manager can move deleted items to Trash unless permanent deletion was selected. If the item is still there, restore it promptly before…

Recovering selected website files with CodeGuard Use selective file restore when only identified files or folders need to return to an earlier state. This can limit disruption, but the selected files…

Resetting a forgotten Plesk password Use password recovery when you cannot sign in to your Plesk account. Recovery depends on the email and authentication method configured for that…

Resolving an IP or login block without repeated lockouts A blocked connection can follow repeated incorrect logins, suspicious requests or an account-security rule. First determine whether the block affects…

Responding to CodeGuard website-change notifications Use CodeGuard change notifications to identify unexpected file changes and backup problems. An alert is useful only when a monitored person or address…

Reviewing and changing CustomBuild options CustomBuild options describe the server software stack that DirectAdmin builds and configures. An option change can be a configuration choice, a…

Reviewing Rspamd filtering on a DirectAdmin server Investigate an Rspamd decision using the message score, matched symbols and selected action. A false positive is best corrected with a narrow,…

Revoking a departing team member’s cPanel access Offboarding a cPanel team user requires reviewing their panel identity and any separate credentials they received. Suspending a team login is a useful…

Run and document a hosting backup restore exercise Test a hosting backup by restoring it into an isolated destination and checking the recovered application. A completed backup job proves that a process…

Securing the DirectAdmin server hostname The DirectAdmin server hostname certificate protects the management endpoint and the services configured to use that certificate. It is separate from an…

Set recovery objectives for hosting services Set recovery objectives around the business effect of losing data or service access. These objectives guide backup frequency, recovery procedures and…

Setting the default document for an IIS website in Plesk The IIS default-document list controls which file is served when a visitor requests a directory without a filename. Set it to match the application…

Setting up DirectAdmin two-step authentication DirectAdmin two-step authentication adds a time-based verification code to the account login. Configure it for each person own account and plan recovery…

Setting up subdomains and website redirects A subdomain creates an address beneath a domain you own, such as shop.example.com or help.example.com. It can point to a separate website folder, an…

Starting your 7-day Web Hosting or NabWP free trial We offer a 7-day free trial for our Web Hosting and NabWP Managed WordPress products. The trial lets you explore the relevant hosting workspace and…

Suspending and reinstating a DirectAdmin user safely Suspension temporarily restricts a DirectAdmin account without deleting its stored website and mailbox data. Use it for an authorized billing, resource…

Testing your website during the 7-day hosting trial Use the trial to answer a practical question: can this product run your project comfortably and make its daily management easier? A successful trial…

Troubleshooting an unavailable website or a broken customer function Start by identifying what is actually failing. Check whether the whole website is unavailable or whether the problem affects a particular page, login,…

Troubleshooting email delivery, spam placement and authentication records Begin by separating the problem into receiving, sending or inbox placement. A mailbox that cannot receive new messages may have a quota or routing…

Troubleshooting IIS and application errors on Windows hosting A Windows website can fail at DNS, TLS, IIS or application level. Record the exact address, time and error before making changes. The same browser…

Understanding CPU, memory and resource limits on Cloud Hosting When a cloud-hosted website slows down, first identify which resource is under pressure. More disk space will not fix a CPU bottleneck, and a fast page…

Understanding CPU, RAM, storage, inodes and data transfer Hosting resource measurements describe different kinds of usage. Consider them together when assessing a Web Hosting package, because each measures a…

Understanding customized subscriptions and plan synchronization in Plesk A Plesk service plan defines reusable subscription resources and permissions. A subscription can be customized and locked against plan synchronization…

Understanding hosting uptime, support and service-credit reviews We advertise a 99.9% uptime guarantee and 24/7 support for these hosting products. The uptime commitment concerns the hosting service as defined in the…

Understanding Nabtech Cloud Hosting and when to choose it Our Cloud Hosting provides hosting plans with stated CPU, memory and other resource allowances. It can suit a website that has outgrown a smaller shared…

Understanding nginx proxy mode and static files in Plesk On Plesk for Linux, nginx can work in front of Apache or handle a domain without passing requests to Apache. Static-file options determine which layer…

Understanding symlinks and hosting directory access A symbolic link points to another filesystem path instead of containing an independent copy of the target. Hosting security controls may limit which…

Understanding unmetered bandwidth and unlimited hosting features Unmetered bandwidth and unlimited feature labels describe particular parts of a hosting package. They do not mean that the account has infinite…

Updating contact information in your Plesk account Plesk stores contact information for the customer account that owns subscriptions. Accurate details help administrators identify the responsible…

Updating cPanel contact details and account alerts cPanel contact settings determine where hosting alerts and password-reset notices are sent. Keep them accurate even when billing notifications already…

Updating DirectAdmin software through CustomBuild safely CustomBuild updates the software components it manages, such as the web server and PHP. Keep that maintenance separate from the DirectAdmin application…

Upgrading a reseller hosting plan without losing track of customer accounts An upgrade to reseller hosting changes the resources or account allowance available to your reseller service. It does not automatically redesign the…

Upgrading your hosting plan as your website grows We provide a route to grow your hosting service as its requirements change. Start by opening the relevant service in your client area and reviewing the…

Uploading and managing website files in the Account Manager Our Account Manager includes file tools for supported Web Hosting accounts, allowing you to browse folders, upload files, read and edit text, create…

Uploading website files with cPanel File Manager File Manager is useful for a small deployment or a single file change without installing an FTP client. The correct destination matters: each domain can…

Uploading website files with Plesk File Manager Plesk File Manager uploads website files without requiring a separate transfer client. Upload into the document root for the intended domain, and check…

Uploading website files with SiteWorx File Manager SiteWorx File Manager uploads files into the selected domain’s filesystem. Choose the correct web directory before transferring content so a successful…

Using AI Engineer approvals and Auto mode Approval controls determine when our AI Engineers may proceed with changes during a session. With the default workflow, the Engineer can perform…

Using cPanel alongside the Nabtech Account Manager Our new Account Manager gives you a convenient way to work from your client area, while cPanel remains available on our cPanel-based Web Hosting…

Using Plesk Repair diagnostics before making repairs The Plesk Repair utility can diagnose inconsistencies in managed services and configuration. Start in diagnostic mode and read the findings before…

Using SSH, the browser terminal and Git for website development Where SSH is enabled for your package, our Web Hosting tools can provide account-level command-line access, including a browser terminal on supported…

Using the Hosting AI Engineer for account management and technical work Our Hosting AI Engineer brings practical technical assistance into the Account Manager for your Nabtech Web Hosting service. You describe a problem or a…

Verify account authority before changing hosting access Verify both identity and account authority before changing hosting access. A person may be a legitimate user of one client account while lacking…

When to rebuild DirectAdmin web-server configuration A CustomBuild configuration rewrite regenerates managed web-server settings from DirectAdmin state and templates. It is appropriate after a documented…

Where did Webalizer go after an InterWorx upgrade? Webalizer was removed from InterWorx 8, so older instructions that point to a Webalizer menu do not apply to current installations. Use the available…

Why can I see a file but not edit or delete it? A file can be visible but not writable because its owner, directory permissions or the hosting process identity differ from what you expect. Storage…

Write a handover runbook for a hosting service A hosting handover runbook should let another authorised operator understand the service, perform routine checks and escalate an incident without…

Writing an effective request for your AI Engineer A useful request gives our AI Engineer a clear outcome, enough evidence to locate the problem, and boundaries for any changes. You do not need to know…